Shipping and Return Policy
With ROGO Fastener, you can trust that your order will be quickly processed by our trusted warehouse team and safely delivered to your shop or home.
All products are shipped UPS Ground directly from our Warehouse, while some of our Bins and Cabinets may be shipped via UPS-Freight.
Rogo Chemicals can not be ordered or shipped internationally, sorry for the inconvenience. (This includes Alaska & Hawaii)
FLAT-FEE FREIGHT INFO
ROGO's Flat-Fee Freight is calculated by zone and divided into 2 main categories:
- East of the Mississippi
- Continental US (West of the Mississippi)
States such as Alaska & Hawaii and certain large products will be subject to actual freight charges.
International orders subject to actual freight charges.
No returns on international orders, no exceptions.
| Freight Fee | States | |
|---|---|---|
| $14.75 Flat-Fee* |
East of the Mississippi | Alabama, Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Kentucky, Maine, Maryland, Massachusetts, Michigan, Mississippi, New Hampshire, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, Tennessee, Vermont, Virginia, West Virginia, Wisconsin |
| $24.75 Flat-Fee* |
Continental US (Western US) | Arizona, Arkansas, California, Colorado, Idaho, Iowa, Kansas, Louisiana, Minnesota, Missouri, Montana, Nebraska, Nevada, New Mexico, North Dakota, Oklahoma, Oregon, South Dakota, Texas, Utah, Washington, Wyoming |
*Certain large size items - such as bins and cabinets - will subject to actual freight charges.
At ROGO Fastener, your satisfaction is guaranteed!
IF YOUR ITEM IS DAMAGED:
If your package or order arrives damaged, please notify us within 3 days of arrival for a return or exchange.
For domestic customers, a return label will be included with your invoice.
ALL OTHER RETURNS: (DOMESTIC)
Any new or used items may also be returned within 90 days of the date your item was shipped. Returns may be subject to a restocking fee:
No returns after 90 days of invoice date.
EXCEPTIONS TO RETURNS:
We cannot accept returns on custom made and special ordered items.
RETURNING ITEMS BY MAIL/UPS:
If it's our mistake we will pay the freight for the return if it's your mistake you must pay the cost of freight:
ROGO FASTENER
31 Industrial Drive
Middletown, NY 10941
ALL OTHER QUESTIONS OR COMMENTS:
For help and questions, please use the contacts below
Call Toll Free: 1.800.423.ROGO
Email: [email protected]
“We’re not happy until you are!”