Proudly focused on American made products.
We're committed to getting your orders to you quickly and making returns simple when you need them.
Shipping Method
UPS Ground
All in-stock products ship UPS Ground.
Freight Zones
2
Flat-fee freight calculated by zone and product type.
Return Window
90 Days
For domestic returns from the invoice date.
International Returns
None
No returns on international orders, no exceptions.
Flat-Fee Freight Info
ROGO's Flat-Fee Freight is calculated by zone and divided into 2 main categories.
| Freight Fee | Zone | States Included* |
|---|---|---|
| $16.75 Flat-Fee | Zone 1 East of the Mississippi | Alabama, Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Kentucky, Maine, Maryland, Massachusetts, Michigan, Mississippi, New Hampshire, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, Tennessee, Vermont, Virginia, West Virginia, Wisconsin |
| $26.75 Flat-Fee | Zone 2 Continental US (West of the Mississippi) | Arizona, Arkansas, California, Colorado, Idaho, Iowa, Kansas, Louisiana, Minnesota, Missouri, Montana, Nebraska, Nevada, New Mexico, North Dakota, Oklahoma, Oregon, South Dakota, Texas, Utah, Washington, Wyoming |
*Certain large size items — such as bins and cabinets — will be subject to actual freight charges.
Our Return Policy
Damaged Items
If your package or order arrives damaged, please notify us within 3 days of arrival for a return or exchange.
For domestic customers, a return label will be included with your invoice.
Domestic Returns
Any new or used items may also be returned within 90 days of the date your item was shipped.
Returns may be subject to a restocking fee.
No returns after 90 days of invoice date.
Exceptions
We cannot accept returns on custom made and special ordered items.
Return Shipping
If it’s our mistake we will pay the freight for the return. If it’s your mistake you must pay the cost of freight:
ROGO FASTENER
31 Industrial Drive
Middletown, NY 10941
Questions? We’re Here to Help.
Our team is ready to assist with any questions about shipping, returns, or your order.
Mailing Address
ROGO FASTENER
31 Industrial Drive
Middletown, NY 10941
Call Toll Free
1.800.423.ROGO
(1.800.423.7646)
Email Us
Hours
Mon – Fri: 7AM – 5PM ET