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Body Shop vs. Dealership: Which is Better for Repairs?

When your vehicle needs repairs, choosing the right service is paramount. The important decision can impact the quality, cost and timeliness of the repairs.

If you find yourself faced with the choice between a body shop and a dealership, you might be uncertain which option is best. Keep reading as we explore the key differences between a body shop and a dealership. We’ll take a deep dive so you can understand the pros and cons of each, helping you make an informed decision.

Body Shop vs. Dealership: Understanding the Basics

When it comes time to choose between a body shop and a dealership, you should start by understanding the primary functions of each, as well as what types of repairs they typically handle.

What is a Body Shop?

A body shop specializes in repairing and restoring vehicles’ exterior and structural components. They often focus on cosmetic and collision repairs resulting from accidents, weather or wear and tear.

A body shop’s main goal is to restore a vehicle to its original condition or even improve its appearance. What sorts of repairs and services are typically handled by a body shop? They include:

Collision repair: Body shops fix damage from accidents, including frame straightening, panel replacement and more.
Paint services: Body shops repaint damaged areas or the entire vehicle, matching the original color.
Frame straightening: Body shops also ensure the vehicle's frame is aligned correctly after an accident.
Dent removal: These businesses also remove small to medium-sized dents without damaging the paint.
Bumper repair: Auto body shops repair or replace damaged bumpers.
Glass replacement: Auto body technicians also replace broken or cracked windows and windshields.
Scratch and rust repair: Auto body businesses address surface damage to maintain the vehicle's appearance.

What is a Dealership Service Center?

Offering a wide range of maintenance and repair services, a dealership service center specializes in repairing the specific makes and models of cars that they sell. Dealerships provide manufacturer-approved repairs and other services to make sure branded vehicles operate safely and efficiently.

Dealership service centers employ original equipment manufacturer parts, and they follow brand-specific procedures. They also handle both mechanical and electrical repairs. That way, vehicles are assured to meet original performance specifications.

What types of repairs and services are typically handled by a dealership service center? They include:

Manufacturer-Specific Repairs: Dealerships address issues unique to the vehicle's make and model, adhering to the brand's guidelines.
Warranty Services: Dealership service centers perform repairs covered under the vehicle's warranty, so owners have no out-of-pocket costs for covered issues.
Recalls and Software Updates: Dealerships also address manufacturer recalls and update vehicle software to fix bugs or improve performance.
Diagnostics: Service centers at dealerships use special equipment to diagnose and fix issues, so they offer accurate problem identification.

Routine Maintenance: Dealerships perform basic services like oil changes, tire rotations, and fluid checks to keep vehicles running smoothly.
Brake Services: Dealership technicians inspect, repair, or replace brake systems to maintain safety and performance.
Transmission Repair: Dealership service centers address issues with the vehicle's transmission system, including fluid changes, repairs, or replacements.
Electrical System Repairs: Dealerships fix problems with the vehicle's electrical components, including wiring issues, battery problems, or malfunctioning electronic systems.
Recalls Handling: Service centers at dealerships efficiently manage manufacturer recalls so vehicles continue to meet safety and performance standards.
Software Updates: Dealership service centers update vehicle software to improve functionality and address any software-related issues.

Body Shop vs. Dealership Cost Considerations

How do the costs of repairs at a body shop compare to work completed at a dealership service center?

Body shops generally offer lower labor rates, ranging from $47 to $215 per hour. They can further reduce costs by using aftermarket parts.

The price of common repairs like collision repair and paint services vary widely based on the vehicle’s location and the extent of damage. It’s important to compare estimates from multiple body shops since the quality of parts of consistency in pricing can widely vary from one shop to the next.

Dealership service centers, on the other hand, have higher labor rates, running from $100 and $200 per hour. Dealerships exclusively use OEM parts, assuring compatibility and adherence to manufacturer standards.

Of course, that also results in higher overall cost for repairs.

Other Considerations When Choosing Body Shop vs. Dealership

A variety of factors need to be considered when choosing where to get your vehicle repaired. It’s not all about the cost, after all. The quality of service, speed, convenience and – when applicable – the vehicle’s warranty are all important considerations. Before you choose between a body shop and a dealership service center, remember the following factors:

Quality of Service: Body shops vary widely in the quality of their service and the training of their technicians. Dealerships, on the other hand, employ brand-specific, highly-trained technicians with manufacturer-issued certifications.Likewise, body shops might use aftermarket parts, whereas dealerships typically use OEM parts.

Speed and Convenience: Body shops’ repair times also widely vary based on the availability of parts, complexity of repairs and overall workload of the shop. Dealerships offer more predictable repair times, but often require an appointment for service.
Warranty and Guarantees: Body shops might or might not offer a variety of warranties, which might cover labor and parts over a few months to a year. Dealerships, however, provide more comprehensive, standardized warranties covering labor, parts, and sometimes a manufacturer’s warranty.

Is a Body Shop or a Dealership Right For Your Repairs?

When it’s time to choose between a body shop and a dealership service center, a variety of factors come into play. While body shops potentially offer lower costs and flexibility in parts,their quality and consistency can vary, so finding someone you can trust is essential.

Dealerships, on the other hand, boast specialized expertise, and their use of OEM parts with comprehensive warranties – albeit with longer wait times and at a higher price tag.

The best choice for your auto repairs depends on your specific needs, budget and priorities. If you place value on manufacturer expertise and guaranteed quality, a dealership is probably your best bet. However, if you instead place emphasis on a cost-effective solution with a quicker turnaround time, a smaller body shop might better suit your needs.

Regardless whether you choose a body shop or a dealership, remember that a thorough comparison complete with multiple estimates will help you make the best decision for your vehicle and your peace of mind.

Do you have experience repairing cars? Do you work with a body shop or dealership service center? Check out all the products on our online store and see related products below.