At ROGO Fastener, your satisfaction is guaranteed!
IF YOUR ITEM IS DAMAGED:
If your package or order arrives damaged, please notify us within 10 days of arrival for a return or exchange.
For domestic customers, a return label will be included with your invoice.
ALL OTHER RETURNS:
Any new or used items may also be returned within 90 days of the date your item was shipped and we will refund the full purchase price. Parts and items returned beyond 90 days from the date of shipment will be subject to a restocking fee.
EXCEPTIONS TO RETURNS:
We cannot accept returns on custom made items.
RETURNING ITEMS BY MAIL:
For domestic customers, you can use the return label inclosed in your invoice to return your package directly to our warehouse:
31 Industrial Drive
Middletown, NY 10941
ALL OTHER QUESTIONS OR COMMENTS:
For help and questions, please use the contacts below
Call Toll Free: 1.800.423.ROGO
Visit our Contact Page.